Shipping policy
Thank you for choosing PetEasePro! We are committed to providing you with a seamless shopping experience. Please review the following information regarding our shipping and delivery policies:
Shipping Methods and Timelines:
We offer free shipping for all deliveries. Orders are typically processed within 1-4 days, excluding weekends and holidays. Once your order is processed, you will receive a confirmation email with tracking information.
The shipment of your product is our highest priority, and everyday we dispatch hundreds of products to satisfied customers across the world. However, because the majority of our warehouses are internationally-based, our shipping and handling times can vary and we are therefore unable to offer next day delivery.
Processing time:
As soon as we receive your payment, we immediately dispatch your order to our suppliers for order verification, tailoring, quality check and packaging which can take an additional 1-4 days.
Shipping time:
This refers to the time it takes for items to be shipped from our supplier's warehouses to the destination which typically takes 7-14 days.
Tracking:
As soon as your order is shipped, you will receive a confirmation email containing a tracking number allowing you to easily locate your product directly from our website at any time (link to your tracking page]. Please note that while the majority of our shipping companies provide a tracking service, we cannot guarantee it in all cases.
Delivery Delays:
While we strive to deliver your order in a timely manner, please understand that delivery delays may occur due to unforeseen circumstances such as weather conditions or carrier issues. If you experience any delays with your order, please contact us, and we will assist you
accordingly.
Shipping Restrictions:
We are unable to ship to P.O. boxes or APO/FPO addresses. Some items may have shipping restrictions due to size, weight, or destination. Please refer to
the product page for more information.
Returns and Exchanges:
For information about returns and exchanges, please refer to our Returns Policy.